Terms and Conditions

About us

VHI Skin Care is a business in the beauty and skin care industry that retails skin and beauty products.


Use of Site 

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
    2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
    3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy Policy

VHI Skin Care shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.


We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.


By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence VHI Skin Care will contact you via email and provide a revised shipping schedule.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery is confirmed by way tracking number which is emailed, VHI Skin Care Uses an external courier service, the quoted delivery cost of R69 is for major areas only, a surcharge of R40 is applicable for non-major areas.

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.



SA counter to counter

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.


Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.


Order processing 

Order processing will not begin until we receive a confirmed order and full payment.


Refunds/returns Policy 

We are open to receiving any legitimate / Honest Consumer Complaint from our customers subject:

  • To be a Valid claim, the goods must be returned with the original tax invoice/proof of purchase with 14 days
  • The Customer must read the packing of the product to ascertain whether or not product contains any ingredient/s that the customer is allergic to. The customer agrees that the business cannot be held liable for any harm caused by an allergic reaction and /or as a result of his/her failure to read the labelling and warnings instructions provided on the packaging, prior to purchasing the goods
  • The customer shall immediately submit to the business / seller a reminder of any product that has been found to be harmful or defective, in its original packing and with a proof of purchase. This should be done within 24hours of discovering the defect or harm, whichever might be the case.
  • Defective products will be sent to a pre-selected lab, should the product be found not to have been defected , the product will be returned to the customer.
  • Subject to the consumer Protection Act 68 of 2008, and/or any other legislation, the business shall remedy the situation in any of the following ways, if the product is found to have been detective.
  • A cash refund to the customer
  • Substituting detective / damaged goods for new goods
  • Any other appropriate and mutually agreed manner.
  • All due dates/best before date/ use by dates , displayed on any product must be strictly adhered to and any claim will be null and void if brought after the applicable due date/best before date /use by date.
  • All warning /instructions and recommended aftercare must be strictly adhered to by the customer.
  • Please note that all reactions to products any vary from person to person, Vhi Skin Care will not be held liable for any claims on allergic reaction/s where products are not defective.
  • Should a consumer claims they have a reaction from Vhi Products, this will need to confirmed in a detailed letter from a dermatologist stating the products caused the reactions and other influences have been ruled out.


Company Information

This website is run by Vogue Health Ideas (close corporation) based in South Africa trading as VHI Skin Care and with registration number 2010/070789/23.


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