Voucher T’s &C’s

  • Gift Vouchers are NOT redeemable for cash.
  • Vouchers are the sole responsibility of the holder, misplaced vouchers will not be replaced.
  • All bookings are subject to availability, the holder must contact the respective Spa to make a booking
  • Spa Online is not liable for any interaction in any form between the spa establishment and the voucher holder
  • Gift Vouchers are subject to each Spa’s terms which may vary from spa to spa.

General T’s & C’s

  1. Detailed description of goods and/or services

Vhi Skin Care is a business in the Beauty & skin care industry that retails skin and Beauty Products

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery is confirmed by way tracking number which is emailed, Vhi Skin Care Uses an external courier service, the quoted delivery cost of R69 is for major areas only, a surcharge of R40 is applicable for non-major areas.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by Vhi Skin Care is subject to availability. In cases of unavailability, Vhi Skin Care will refund the client

in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

  1. Customer Privacy policy

Vhi Skin Care shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal

information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Vhi Skin Care bank account, the

details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for Vhi Skin Care via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Vhi Skin Care separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

  1. Responsibility

Vhi Skin Care takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and Vhi Skin Care chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  1. Variation

VhI Skin Care may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by Vogue Health Ideas (close corporation) based in South Africa trading as Vhi Skin Care and with registration number 2010/070789/23

  1. Vhi Skin care contact details

Company Physical Address: 88 Cannon Avenue, Berea Durban 4001

Email: info@vhiskincare.co.za

Telephone: 0318256300